CANCELLATION POLICY

If you’ve agreed to finance a payment through a certain time duration, whether that be 12 months or 3 months, then you’ve agreed to finance the program through Glow Natural Wellness via pre-authorized automatic electronic payments to be debited from your bank account, credit card or PayPal on a monthly basis. This applies to any programs offered by Glow Natural Wellness that are not pay-as-you go memberships, but are programs with a set price. Paying on a monthly basis for an agreed upon term is agreement to pay the entirety of the program and not to stop payment at any time.

Should you fail to remit any of the required payments on time, and have not corrected the situation in a prompt manner, Glow Natural Wellness may terminate you from the program and you will be immediately responsible for the remaining balance of the program. We may also terminate services if, in our sole opinion, you are conducting yourself or your business in a manner which is disparaging or disruptive to Glow Natural Wellness or infringes upon Glow Natural Wellness’s intellectual property rights.

REFUND POLICY

GLOW Protocol

You will be charged the agreed upon monthly or annual amount as long as you are in the program. You are also allowed to cancel at any time, no questions asked, so no refunds will be issued for prior payments unless you submitted a request to cancel prior to the payment being charged. If we do not have a record of you submitting a request to cancel either via email or voicemail prior to your card being charged, we will ask that you submit documentation that we were in fact notified.

If you have questions or would like to cancel, please email us at support@glownaturalwellness.com or call +1 (855) 928-4442 and we’ll cancel your subscription as of the day the email was sent and/or the phone call was received.

DNA Made Simple

There are no refunds once your genetics sample has shipped to the lab. If you have not used the test kit, you can request a refund up to 90 days after purchase.

Healthy Hormone Club (BHRT Program)

Your membership in the Healthy Hormone Club is a recurring monthly or annual subscription, which means that services and charges will continue automatically as long as you are in the program.

As with all clinical services, there are no refunds. If you have a monthly subscription and have met a 3-month minimum, you can cancel at any time*. Please allow 3 business days prior to your next billing for the cancellation to go through. Submit your cancellation request via email to support@glownaturalwellness.com. For those who have the discounted annual membership, please note that no refunds will be issued after the first 14 days. Exceptions may be made to this refund policy in cases where we feel that you are not medically able to continue the program.

*If you cancel prior to 3 months into the program, then you will be required to pay for the product and services at our cost. These costs will total the equivalent of 3 monthly payments. If you purchased an annual subscription, then no refunds will be issued after 14 days, even if services were not used.

If you have questions or would like to cancel, please email us at support@glownaturalwellness.com or call +1 (855) 928-4442.

21-Day Metabolic Rehab

90-Day Refund. If you are unsatisfied with this program for any reason, please email or call us within 90 days of purchasing the program for a full refund. No questions asked. After 90 days upon purchasing you will no longer be eligible for a refund.

Lab Testing and Consultations

30-Day Refund. If you have not used or are not going to use the lab testing or consultation you have purchased, please email or call us within 30 days of purchasing the program for a refund (minus shipping and handling). After 30 days upon purchasing you will no longer be eligible for a refund.

Supplements and Personal Care Products

100% 90-day money back guarantee. No questions asked. If you don’t like a supplement for any reason, simply send it back to us and we’ll refund you 100% of your purchase price (minus shipping and handling). This refund only applies to the first opened bottle and the remaining unopened bottles that you’ve purchased. If you’ve purchased more than one bottle and are unsatisfied with your purchase for any reason, return the one opened bottled and all remaining unopened bottles for a refund. We will not accept or refund more than one opened bottle.

Hormone Harmony Over 35 (Book)

If you are not satisfied, simply reach out to our customer support team within 14 days and we will send you back your money, no questions asked!

PRODUCT RETURNS

When returning a product for a refund, please use the following address:

ShipOffers
C/O GLOW Natural Wellness
2701 Couchville Pike #100
Nashville, TN 37217

If you have questions, please email us at support@glownaturalwellness.com.

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