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Manage Your Membership and Subscriptions
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What would you like to manage or get help with today?
Healthy Hormone Club
Glow Protocol
Supplements / Products
Other
Please tell us more details:
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How can we help you with your Glow Protocol membership today?
I need help logging into my customer portal
I would like to cancel my Glow Protocol membership
I have a question for a health coach
I need help ordering tests or supplements
You can log into your Glow Protocol customer portal on Thinkific by
clicking here
. If you have any other questions, please don’t hesitate to reach out to us by filling out the form below.
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*
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Enter your details here:
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We’re sorry to hear that! Why do you want to cancel your Glow Protocol Membership?
It doesn't fit my budget
I don’t use it anymore
I haven’t seen the results I expected
Other
Enter Reason Here:
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Would you like to talk about a reduced rate through our GLOW Fund financial assistance program?
Sure, that sounds like a good idea!
No, I still want to cancel
We are sorry to hear that you are not getting the results you expected. We would love to help you reach your goals. Would you like to book a call with our customer success specialist to help troubleshoot what isn’t working and get you on the path to success?
Yes, I would like to try that
No, I just want to cancel
Thank you! Please fill out the short form below, and one of our community success coaches will reach out to you by the end of the next business day to discuss the best next steps to help you reach your goals.
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Best time to reach you
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Please include any details you would like to share
We are so sorry to see you go! Please enter your full name and email address below, and we will cancel your membership within 2 business days. You must enter your name and email in order to cancel. We hope that you enjoyed your time in the program. It has been an honor to be part of your wellness journey and we will welcome you back with open arms to the GLOW Protocol and any of our other programs and services.
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Enter your details here:
Great! Please enter your name and email below (otherwise we won't know who to contact!) We will have a customer service representative evaluate your eligibility for this adjustment, and then contact you within 2 business days. Thank you so much for being a part of the GLOW Natural Wellness family!
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Please fill out all the information below and one of our Glow Protocol health coaches will contact you as soon as possible. Thank you for being part of the GLOW Natural Wellness family!
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You can reach our customer service team by calling (855) 928-4442. Our customer service hours are Monday through Friday, 9am to 5pm EST. If you'd prefer a reply by email, you can fill out all the information below and describe what help you need in terms of ordering tests or supplements. Someone from our staff will contact you as soon as possible. Thank you for being part of the GLOW Natural Wellness family!
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Enter your details here:
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How can we help you with your Healthy Hormone Club membership today?
I need help logging into my customer portal
I would like to talk with a hormone specialist
Where are my hormones? I need help locating or tracking them.
Are my test results in?
I need a dose adjustment.
I would like to cancel my Healthy Hormone Club membership
Other
Enter details here
*
Please enter your name and email, so that we can help you as soon as possible (otherwise we won't know who you are!) A customer support representative will contact you within 2 business days. Thank you so much for being part of the GLOW Natural Wellness family!
Name
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Details
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We can help you with that. You can reach our Hormone Hotline by calling (855) 928-4442 and selecting Option 2. Our Hormone Hotline hours are Monday through Friday, 9am to 5pm EST. If you prefer a reply via email, please fill out the form below. Be sure to use the email with which you signed up for the Healthy Hormone Club. A member of our team will contact you as soon as possible to help you find your hormones.
Name
*
Email
*
Enter any details here:
When your test results come in, we will notify you via email and an in-app notification through your secure Practice Better portal. Look for an email with the subject line: Your Test Results Are In.
You can also check the status of your hormone results by
logging into your patient portal here
.
If you need help locating your test results or just wish to check the status, you can reach our Hormone Hotline by calling (855) 928-4442 and selecting Option 2. Our Hormone Hotline hours are Monday through Friday, 9am to 5pm EST. Calls outside of those hours will be returned the next business day.
Or, if you prefer, fill out the form below and we will respond via email.
Name
*
Email
*
Enter any details here:
Requesting an adjustment to your hormone dosing is easy! You can either choose to simply
click this link to be taken to our HHC Dose Adjustment Request Form
in your secure patient portal; call into our HHC Hormone Hotline at (855) 928-4442 and select Option 2, where our hormone specialists are available to chat Monday through Friday between the hours of 9am-5pm EST; or
click this link
to book an appointment with a hormone specialist.
If you need help with any of the above, simply fill out the form below and a hormone specialist will reach out to you by the end of the next business day.
Name
*
Email
*
Enter any details here:
You can log into your customer portal on Practice Better by
clicking here
. If you forgot your password for Practice Better, you can reset it by
entering your email here
. If you are still having issues in logging in, please fill out the form below. You can also reach our Hormone Hotline by calling (855) 928-4442 and selecting Option 2. Our Hormone Hotline hours are Monday through Friday, 9am to 5pm EST.
Name
*
Email
*
Enter any additional information about your request here
*
You can reach our Hormone Hotline by calling (855) 928-4442 and selecting Option 2. Our Hormone Hotline hours are Monday through Friday, 9am to 5pm EST. If you'd prefer to schedule an appointment on your own, you can
click here
. Finally, if you would prefer that we email or call you back, please fill out the form below.
Name
Email
Phone Number
We’re sorry to hear that! Why do you want to cancel?
It doesn't fit my budget
I’ve decided to work with a local doctor
I haven’t seen the results I expected
Other
Enter Reason Here :
*
Would you like to apply for our Healthy Hormone Club financial assistance program that could give you a reduced rate?
Yes, I would like to try that!
No thank you, I just want to cancel
Great! We offer special assistance programs and reduced rates to help women who need it. To be considered for our Member Assistance Program (MAP) with significantly reduced rates, please fill out the application by
clicking here
. If you have any issues with accessing this form or filling it out, complete the form below and our team will contact you within 2 business days with options. We will pause your payments until then. Thank you!
Name
*
Email
*
Enter any details that you would like to add here:
*
We are very sorry to see you go. We hope your time in the Healthy Hormone Club has been a valuable experience, and we welcome you back at any time. As long as you have fulfilled your contractual payment obligations, we will cancel your membership within two business days. Thank you!
Name
*
Email
*
Enter any details you would like to add here:
We are so sorry to see you go! As long as you have made at least one annual or three monthly payments, we will cancel your membership within 2 business days. If you reconsider and decide to stay in the program, please don’t hesitate to reach out to us at
support@glownaturalwellness.com
. We are always here to support you and will happily welcome you back if you wish to return in the future. Thank you!
Name
*
Email
*
Enter any details here
We are so sorry to hear you aren't getting the results you expected. Your balance is our mission and we would love the opportunity to troubleshoot and make it right.
Would you like to pause your payments for one month and schedule a consultation with one of our top hormone specialists, who will work with you to get you the results that you desire? If we can't help you, you don't have to pay anything else and we will cancel your membership. But if we can, then balance is yours!
Would you like to give that a try?
Yes. Please pause my payments and get me scheduled with a hormone specialist
No, I just want to cancel
Thank you! Please fill out the information in the form below. One of our top hormone specialists will reach out as soon as possible.
Name
*
Email
*
Phone
*
What is the best time to reach you?
*
We are so sorry to see you go! Please enter your full name, email address and phone number below. As long as you have made at least three monthly payments or one annual payment, we will cancel your membership within 2 business days. You must enter your name, email and phone in order to cancel. If you reconsider and decide to stay in the program, please don’t hesitate to reach out to us at
support@glownaturalwellness.com
Name
*
Email
*
Phone
*
Enter any details here:
Please enter your name and email, so that we can help you as soon as possible (otherwise we won't know who you are!) A customer support representative will contact you within 2 business days. Thank you so much for being part of the GLOW Natural Wellness family!
Name
*
Email
*
Enter any more details here:
Please enter your name and email, so that we can help you as soon as possible (otherwise we won't know who you are!) A customer support representative will contact you within 2 business days. Thank you so much for being part of the GLOW Natural Wellness family!
Name
*
Email
*
Enter any further details here:
You can manage your own subscription by logging into your Shop account by
clicking here
and then going to the Subscriptions page. This will allow you to manage your subscription in several ways - you can update your shipping address and payment method, add a product to your subscription, skip a payment, or even cancel it.
If you cannot locate your Shop account or your subscription in your Shop account, or you need help managing your subscription in that you'd like to return product, report damaged product or ask for a refund, enter your information below and a member of our team will help you as soon as possible.
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Product
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